Closing an online casino account is a big step, and we get that. At Aphrodite Casino, we strive to make the closure process simple and equitable for our Belgian users. This page covers both voluntary closures and those we initiate, what becomes of your funds and bonuses, and how our affiliate programme operates under Belgian legislation. We outline the steps we take and the legal reasoning behind them. Consider this a practical guide, not official legal counsel. If your situation is specific, reach out to our support team before you act. We revisit these procedures on a regular basis.
Overview
Aphrodite Casino manages account closure for Belgian users as a regulated, fair process. You can terminate your account on your own terms, and we only close it for specified legal or contractual reasons. Real-money balances are returned to you after proper checks, while bonuses may be lost. Affiliates must follow strict Belgian advertising standards and remove our materials after termination. Data retention lasts only as long as the law requires. If you’re considering closure, start in your account settings or contact support. We’re here to help if questions emerge.
Financial Treatment of Balances and Bonuses
Shutting down your account does not mean saying farewell to legitimate funds. We return real-money balances after anti-money laundering and identity checks, using the original payment method whenever possible. If that method cannot be used, we may ask for alternative verified bank details. We waive a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally forfeited at the point of closure. Pending withdrawals proceed via the normal approval process unless a payment dispute is open. We keep a full financial log for every closed account, which helps clarify any disputes later.
Self-Initiated Account Closure for Belgium Users
For players in Belgium and want to close your Aphrodite Casino account, it can be done at any time by getting in touch with support or via the self-service options in your settings. We verify your identity to prevent unauthorised requests. Once that check passes, we deactivate your login and stop all promotional messages. Your real-money balance stays withdrawable after the closure, according to the usual checks. We strive to finalise voluntary closures within two business days. Active bonuses and unfinished wagering might be forfeited, and we clarify that before you confirm. We handle every request fairly and will not charge a closure fee. A confirmation email arrives in your inbox once the account is shut.
Steps for Closure
- File a closure request through your account settings or from your registered email address.
- Finish identity verification if we ask for it, with an ID document or proof of address.
- Confirm that you understand active bonuses will be forfeited.
- Choose a withdrawal method for any real-money balance still in the account.
- Get a confirmation email once logins are no longer possible.
Affiliate Program and Legal Notice
Our affiliate programme operates under rigorous Belgian advertising and gambling rules. Affiliates are required to use only approved Aphrodite Casino materials, mark all content as 18+, avoid misleading claims, and never target self-excluded users. We track affiliate activity and may pause or conclude relationships for non-compliance. Ending an affiliate agreement is different from terminating a player account. When an affiliate agreement terminates, we insist on immediate removal of our brand materials and links. Outstanding commissions get paid after final verification and fraud adjustments. This setup protects Belgian players and ensures our programme honest. We log every affiliate decision.
Affiliate Obligations After Termination
- Utilize only approved Aphrodite Casino creatives and promotional text.
- Explicitly label all material as 18+ and include responsible gambling messages where required.
- Avoid guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Take down all brand content immediately after termination.
FAQ
What is the process to close my Aphrodite Casino profile in Belgium?
You can submit a closure request through your account settings or by contacting support from your registered email address. We authenticate your identity to prevent unauthorised changes. Once verified, we close the account and issue a confirmation email. Most voluntary closures complete within two business days. If identity checks are needed, it might take a little longer, but we keep you posted at each step.
Will I lose my remaining balance if I close my account?
No. A legitimate real-money balance remains yours. We return funds after anti-money laundering and identity checks. If the original payment method isn’t available, we request alternative verified bank details. Active bonuses or pending rewards may be lost, but your cash balance is not. Small amounts below the minimum withdrawal threshold may require a manual review.
Can Aphrodite Casino close my account without my request?
Yes, in limited circumstances. We may shut down an account if we discover suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We inform you by email and return any funds you’re legally entitled to withdraw. In serious cases, authorities may oblige us to freeze funds temporarily.
What is the timeframe does account closure take?
Self-initiated account closures usually wrap up within two business days. If verification is needed, it may take a few extra days, but we aim to avoid unnecessary delay. Pending withdrawals or payment disputes can also affect the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, get in touch with support.
What takes place to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally surrendered when an account is closed voluntarily. We explain this before final closure so you can determine whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is standard practice to prevent closure being used to bypass bonus terms.
Does shutting down my player account affect my affiliate account?
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically cancel an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to oversee each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts are different.
What period do you keep my data after closure?
We hold personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules require aphrodite-be.eu. After that period, we delete or anonymise the information. You can request a copy of your data during retention by contacting privacy support and completing identity verification. We do not use closed-account data for marketing without separate consent.
Closure Initiated by Operator
Aphrodite Casino can close an account without your request if we spot suspected fraud, a terms violation, marca.com a identity verification failure, or a legitimate order from Belgian authorities. We take action only after an internal evaluation and advise you by email. Funds you are legally allowed to withdraw are repaid after compliance reviews. In grave cases, like money laundering or fraud, we could block funds and notify the pertinent Belgian authority. This action is uncommon and we keep it proportionate. We record the reason in our records but only disclose what the law authorizes. We also follow decisions issued by the national exclusion register.
Record Keeping After Account Closing
We retain certain personal and financial data after account termination to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Storage durations follow applicable law and our internal schedule. After that timeframe closes, we remove or anonymise the information. You can request a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We refrain from using closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we encourage reaching out to us directly first. We handle all data requests promptly and securely.